Our Sofa 5 year guarantee information
Our suppliers have put over 40 years of experience and expertise in to
making sure you never need to use your guarantee.
Every single item is built to last, so you can buy our furniture with
complete confidence.
However, it's comforting to know that the frames and frame springs of your
new sofa are all covered for 5 years and stitching and electrical parts are
covered for 2 years
What is covered?
Every sofa comes with our free 5 year guarantee. The guarantee covers all
structural elements of our furniture including frames, springs and webbing.
Within our 5 Year guarantee, other components are also covered for 2 years.
These other components include recliner mechanisms, sofa bed actions,
motors, ratchet headrests and armrests, adjustable seats, covers and
stitching.
This guarantee excludes issues arising as a result of normal wear and tear,
improper care or accidental damage.
Nicholas John Interiors Structural Guarantee Terms & Conditions:
01. Proof of purchase is the responsibility of the purchaser.
02. All Clearance products are purchased with a 2-year structural guarantee.
03. General wear and tear, including staining, excessive soiling, abrasion,
tears and burns, accidental damage, natural cushion interior settlement and
flattening and normal bed filling settlement are excluded.
04. The cracking of wood due to extreme changes in room humidity or direct
heat source (air conditioning and radiators) is excluded.
05. Dye transfer from non-colourfast plastics, fabrics and clothing
(including denim and throws), damage or delamination of the product or
finish caused as a result of contamination through contact with hair
products and body products or other cosmetic applications such as tanning
lotions is excluded.
06. The guarantee is non-transferable and valid from the date of original
purchase only.
07. Consistent with meeting its obligations under this guarantee, Nicholas
John Interiors reserves the right to undertake the least cost option to
itself. This may involve rectifying the problem, arranging for the
unsatisfactory component to be replaced or refunding part of the original
purchase price.
08. If goods are exchanged, or a total refund is given, the goods that are
deemed faulty revert to the ownership of Nicholas John Interiors.
09. The amount of any claim under the guarantee shall be limited to the
original purchase price paid for the unsatisfactory product.
10. This guarantee does not extend to non-domestic usage, nor to goods which
are taken outside the UK.
11. The guarantee may be invalidated if the purchaser does not follow or
carry out proper care procedures as outlined in this leaflet or in
accordance with the manufacturer's recommendations where applicable, or
where the product has been adapted, abused or altered.
12. The above conditions relating to Nicholas John Interiors 5 or 2-year
quality guarantees are not intended to affect your statutory consumer
rights.
